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What Others Have Said
DoubleTree by Hilton New York Times Square West
350 West 40th St, New York, NY 10018
Expedia Group verified review
Staff rude and they tried to blame guest when we complained about room service
They treat like the guest are fool
Expedia Group verified review
The area feels unsafe
Expedia Group verified review
The property is pretty run down for the the prices they charge. While the location is quite convenient, it's overrun with tourists and is quite dirty and noisy. On the good side, the staff did everything they could to make things right after giving away our reserved room and putting us for our first night in a run down room with a hole in the ceiling above the bathtub and wall paper peeling off the walls.
Expedia Group verified review
The staff was professional and courteous. We had an issue with our reservation and they were very helpful
Expedia Group verified review
Not up to the standard by a long way of the hotel presented online. Very disappointing.
Hotels.com verified review
We had an amazing time at this hotel, surprisingly it wasn’t noisy at night either.
Hotels.com verified review
Rooms were clean, but small. Staff was helpful. There was no place to sit and dine if you grabbed fast food. Very small common area in lobby and lobby was very dark. Besides those two things hotel stay was overall good and nice location. Close to Times Square.
Expedia Group verified review
The elevator is not too bad, just crowded.
No working ice machine on any floor.
My experience with staff was exceptional, especially front desk rep Dominique.
Expedia Group verified review
Great value, staff was fantastic. Beware of driving to location, 40th is a VERY busy street
Expedia Group verified review
Hotel okay, I was disappointed when I did not get king size bed. Not to
Please with location, even do it close to every thing
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