For many years I was platinum with Marriot otherwise close. The kindness an quality of Marriot and its Courtyard Property sealed my allegiance. UNTIL LAST NIGHT. Tired from an 8 hour drive, I made a reservation on the road for a room for myself and my 10 lb pet. I had asked if there was a pet fee and told no. When I went to check in, I had a clerk who didn't care about my experience or whether I had a choice to stay there. She then passed a piece of paper and said this is authorizing your $75 fee for your pet. Not even refundable when there is no damage. BUT it gets worse. I get to my room and it is 61 degrees, the unit won't change. I call the front desk and the clerk tells me to just turn it up. I have it set to 82 and it won't change, I reply. "Well that is all I can do, maintenance is gone for the day." I said, I cannot sleep or stay in a room that is 61 degrees, you need to do something. She then came back and said I will move you. I got into the new room, as I prepared to go to bed, I dropped my watch, as I bent down to pick it up, there in the stand next to the bed was a pair of dirty socks. The quality of the room was at a super 8 level. Why stay at Courtyard anymore. I can get the same comfort and probably better service at another chain. Oh my room when I left had no pet damage but the socks I left for you.
Sherry R
- 04/07/2025
Heating
The heater made a horrible noise and did not heat.
Roger H
- 01/15/2025
Very Clean Hotel
Very clean hotel and friendly staff.
Donna D
- 07/07/2024
Outstanding Hotel & Bistro
The rooms were excellent and clean. Everyone was extremely accommodating and kind. We ate three meals at the bistro and they were outstanding. We will stay there again whenever we're back in Wichita. I will definitely recommend to everyone.
Susan R
- 05/02/2024
Always Good
Staff is friendly, rooms are spacious and clean and reasonably priced.
Timothy A
- 03/24/2024
Comfortable
Rome was nice enough and we rested well.
Bob W
- 01/28/2024
Expedia Group verified review
Many little details need updating. Hotel shows some wear and tear
CRAIG
- 01/21/2025
Expedia Group verified review
Was a very nice stay and the people were very accommodating. Thank you
Lorreta
- 01/19/2025
Expedia Group verified review
Love the location!! Close to everything i'm in town to do.