Our room was made up one in three times. The towels were worn. No body lotion provided. Worst toilet paper.
Linda D
- 06/13/2025
Expedia Group verified review
This is a great location in Old Town Pasadena which has many shopping and dining options.
Nadine
- 06/17/2026
Expedia Group verified review
Great location, mattress was hard and not comfortable, the pool towels were cheap!
The housecleaning person woke us up 2 hours before checkout to ask if we were leaving!
Nicole
- 06/17/2026
Expedia Group verified review
Room did not have safe to store my passports along with no dressers to place my clothing.
Angela
- 06/16/2026
Expedia Group verified review
One person checking in with a wait of 22min. Room key did not work waited for 45 min to get bedroom door open. Car charging station, only one and did not accommodate Tesla. Breakfast long line with only one employee to serve. All associates very polite but hotel very under staffed.
Paul
- 06/16/2026
Hotels.com verified review
Great location in old town Pasadena
Rosa
- 06/15/2026
Expedia Group verified review
One of the best hotel lobbies I have seen- Places to lounge, divided spaces to work, a conference table and two large screen televisions (set on silent) - with the world cup games highlights the weekend I was there; the breakfast was amazing - some of the best chilequiles I have had anywhere! Great location as well walking distance - a few blocks to all the Pasadena Old Town shops and restaurants!