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What Others Have Said
Courtyard by Marriott Richmond Northwest
3950 Westerre Pkwy, Richmond, VA 23233
Excellent stay
Even with renovations and snow and ice, room beautiful. Staff friendly professional.
Location clean and friendly
We enjoyed our stay at the hotel. The location was perfect for our needs and the staff was welcoming. The room was up to date and very clean! Who could ask for more?.
No amenities for late arrivals.
As bon oyelite member, I expected more than a bottle of water.
Hotels.com verified review
I was very offended and unimpressed that one of the front desk staff members accused my son of stealing from the little supermarket. He was in there looking around for a snack and I asked him to tell me if there was anything he wanted and then to come ask me for the money. I was upstairs in the room. The staff member asked him to lift up his shirt and empty his pockets and he said why, and she said that she saw him put something in there. His pockets were empty and he had not put anything in there. My son is only 13 years old and I think it is completely inappropriate to ask him to lift up his shirt to prove he has not stolen! The right thing to do would’ve been to ask him to please leave or get his parent.
Expedia Group verified review
I've stayed at the Courtyard by Marriot in Short Pump several times. The location is excellent. It's close to good shopping, nice restaurants and most important my mom's assisted living facility. The staff is always friendly and helpful. And the rooms are very comfortable. It's a great stay particularly for what they charge.
Expedia Group verified review
We were charged daily for parking even though we did not have a car and had to go to counter twice to have charges removed. Food at cafe was pricey
Expedia Group verified review
I Think it is time to simply replace the bed linen set. Other than that, the hotel is well managed and cleaned. I will definitely stay there again.
Expedia Group verified review
Staff was very friendly and outgoing. Room was very clean and we really enjoyed our stay
Expedia Group verified review
Steve was excellent polite the food court was excellent however I noticed on my bill that I was charged for parking every day
Two issues one I didn’t have a car and two on their website. It says free self parking. Please make sure you check your bill.
Expedia Group verified review
Nice bar
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