What Others Have Said
Courtyard by Marriott Dallas Plano / Richardson
1805 East President George Bush Highway, Plano, TX 75074
Hotels.com verified review
It was good and enjoyed it
Expedia Group verified review
Everything was good
Expedia Group verified review
The manager and his staff were very professional, very helpful very polite and the place was spotless. I give them all the credit.
Hotels.com verified review
It's quite a functional hotel. The room was spacious and the bed was comfortable, but the pillows were too soft. The fridge and the microwave in the room were a good plus point. My booking was already paid but I was still asked to pay a deposit of USD 20 per day, out of which a total of USD 10 was deducted and I have no idea why. There was also a mandatory parking charge of USD 4 per day, although I didn't have a car. These hidden charges left a bad aftertaste.
Hotels.com verified review
Room and facility was clean. No full length mirror except in the bathroom which was a little annoying when the other person was showering. The plugs next to the night stand did not work and the restaurant hours did not reflect what was shown. I felt like this hotel had all the bare minimum things required for an okay experience, but nothing that made me excited to go back
Hotels.com verified review
This hotel is poorly designed, poorly built, and poorly maintained. While it appears nice and mostly clean, there is so much else wrong. We requested an accessible room, only to find that such rooms are 2/3 down a very long hallway from the elevator! Accessible rooms should be immediately next to the elevators. Both my wife and high have trouble walking long distances, so this was very difficult for us. And the hotel only had one cart, which was in use when we arrived, so we had to make multiple trips from our car to unload. Poor design! The sound proofing of the room was terrible. We could hear all the traffic noise from the freeway, so getting a good night's sleep was very difficult. Poorly built! Worst of all, the accessible shower had terrible water pressure, and after the first shower, it just stopped working! My wife had to take a bath, which was very difficult for her to get down and back up again, but since the shower stopped working after she had lathered up, there was no choice! Horribly maintained!
Hotels.com verified review
Great location, very clean rooms. The customer service was excellent.
Expedia Group verified review
The staff was excellent, the mattress on the pull out bed was
Hotels.com verified review
It was amazing, very clean,
Hotels.com verified review
I accidentally made a duplicate reservation and canceled the second one, which was obviously unnecessary. However, the hotel refused to issue a refund due to their policies. The mistake lasted only about five minutes and didn’t cause any issue or block the room I had selected. Even so, they kept the full amount ($600). It would have been simple to refund the money back to my card, especially since the other reservation was used. Very disappointing, honestly.
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