so I booked our room in May and had got emails confirming our reservations and the day comes for vacation and we pull up to the hotel and there was one car in parking lot and a man inside so the kids and I walk in the door and there place was hollow and I look at the man and say we had rooms booked here he said he was sorry but the building was under construction and here are my children and I stuck 4 1/2 hours away with no place to stay no emails letting us know what was going on or anything!! I hate to put a bad review in but this is truly necessary for people to know!!!!!
Kari L
- 08/01/2024
Hotels.com verified review
We arrived at 9pm to find out the hotel was shutdown. We had to find another room in the middle of the night after traveling from out of state. The room we found was twice the cost of the original room. We would like assistance with recouping the delta in cost
Jesse
- 04/16/2024
Expedia Group verified review
Upon arrival we discovered the hotel had been closed by the Fire Marshal. We had to make other reservations on our own. I’m requesting refund from Expedia. I had to pay for the new accommodations.
I cancelled the return flight with Spirit Airlines because they cancelled our original direct flight from DFW to MSY and did not offer another direct flight.
The rental car pickup was at DAL instead of DFW and they did not offer shuttle service.
I’m requesting refund on hotel and return flight via Spirit Airlines.
Hugh
- 04/11/2024
Expedia Group verified review
The property was shut down by the fire marshals in the middle of my booking.
Taina
- 03/22/2024
Expedia Group verified review
Place rejected my check in
Dimitri
- 03/16/2024
Hotels.com verified review
I had paid the hotel room about a year ago for a concert that was rescheduled for the date of my actual stay. I never received word that the hotel was undergoing renovation. I was given a first floor room that had a dirty floor, the sheets looked clean but smelled weird and had a window leading to the parking lot, that seemed to have been vandalized. By the time we arrived, we had no other option. Front desk did not let us know about the condition of the room. He only said they were undergoing renovation and that we couldn't ask for a refund once we signed in. I thought this comment was a bit strange but thought nothing of it at the moment. When we saw the room, I understood why he said that.
Verified traveler
- 03/13/2024
Hotels.com verified review
Renovations happening so it was a bit of a mess in the hallways, other than that room was clean and it was an okay stay.
Verified traveler
- 03/04/2024
Hotels.com verified review
Paid about $85 total for a one night stay. Wasn’t rated high, or low so thought it was a fair price. Wasn’t expecting much, but the hotel was in extreme decline. I would say this is a $50 a night hotel. When we arrived, the front desk personal tried telling me they required a cash only deposit of $60. I told him I was blindsided by that as almost all places only take card for accidentals. After a few minutes he went ahead and checked me in without the deposit. They were in the process of renovating sections of the hotel so their “free breakfast” was boiled eggs, muffins, coffee, and juice. Also do to the renovations, there was dust and dirt everywhere. There was a strange smell of what I think was mold and cigarettes throughout the hotel. Our room looked to be “renovated” with new flooring however the cabinets were falling apart, the walls were scratched and damaged all over, the sink was disgusting, the toilet looked like it hadn’t been cleaned in months, the shower was falling apart and stained all over. Definitely nowhere near $85 especially when there are so many other hotel close by. I would recommend staying far away from this establishment.
Joshua
- 03/04/2024
Hotels.com verified review
The hotel was under renovations, so every floor they were working on half of the rooms. There was no sit down breakfast available, only grab and go, and that is one of the main things i was looking for.
Robert
- 02/27/2024
Expedia Group verified review
First time I have ever left a review. The place was literally falling apart. I am aware it’s under a complete renovation, but every part of this place was a complete disaster. Staff was nice but not worth the stay.