What Others Have Said
Hampton Inn Houston Baytown
7211 Garth Rd, Baytown, TX 77521
Great
Great
Excellent Customer Service
Susie at the hotel is one of best managers of any hotel/public business I’ve dealt with. She deserves some special “at a boy” raise or praise in some big way. All her staff were professional and very nice.
Expedia Group verified review
Good
Expedia Group verified review
My biggest complain with Expedia is you advertised on your site for Hampton Inn the pet fee is $50 per stay but when I checked into the hotel it was $75 per pet which I have two dogs. I had to pay an additional $100 to stay here. Management told me when booking through a third party your info on your site is not correct. FALSE ADVERTISEMENT AND I EXPECT EXPEDIA TO REIMBURSE ME MY $100 ADDITIONAL FEE I HAD TO PROVIDE!
Expedia Group verified review
It is, by far, the most run down Hampton I’ve ever stayed at. I simply couldn’t believe how dingy it was, and the condition of our room was like something at a 1-star hotel. Half the veneer was torn off our bathroom door. Peeling wallpaper. Very rusty fixtures. The fake leather was heavily delaminating. The beds were comfortable. Lumpy carpet. I can’t believe Hampton keeps their name on this property. The staff was very nice and the breakfast was up to standards, but the owner clearly doesn’t care about maintaining the facility. There are several new hotels at this exit, and I would encourage you to stay in one.
Expedia Group verified review
It was a nice place overall.
Hotels.com verified review
The early afternoon desk staff was unfriendly I showed up after attending a funeral she was outside when i pulled up and she instructed to me rudely while she was assisting a lady . she stated to me " you cant park there" , i stated to her i was there to check in , she stated back "ok , but you cant check in until 3pm." so i left. And upon checking out no one was at the desk so i said hello because i could here someone on the phone talking and it was the same lady whom i had encountered i said to here im checking out she said ok i gave her the room key and inquired about my $50 deposit hold that i was required to put , she stated it will go back , i asked for a receipt she stated while not looking at me " they will email you the receipt ". Also I and some of my family members got stuck in the elevator upon my stay worst experience ever . We called the front desk night staff was so rude we explained to her we were stuck she said loudly " MA'AM I'M TRYING TO GET YOU OUT ". and hung up on me after sitting in there for about 15 to 20 minutes she opens the door and tells us are y'all going to use the elevator are walk the stairs, we walked the stairs but wow what consideration, no " are you guys ok sorry for the inconvenience " no concern at all....
Hotels.com verified review
Thought it would be nicer because it was a Hampton but it was in the old - not well kept
Expedia Group verified review
Took almost 45 mins to figure out how to get us checked in and keys. They had another guest that had his key work on the wrong room and his stuff was locked in. Staff was generally rude and not helpful. We will never be back to this hotel. They allow homeless people to loiter and there was one lady sleeping in her car and trying to talk to my kids. Smh.
Expedia Group verified review
It’s just an old building so the room smells like old and stuffy. Lots of restaurants around. Friendly staff.
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