Pet Friendly Lodging Reviews

I chose the Thompson Denver because of Hyatt's luxury reputation and expected a premium experience. Instead, this was the worst hotel stay I've had in years. From check-in, hospitality was nonexistent. We weren't greeted, and the front desk interaction consisted of little more than "Mmmhmm...name?" I also chose this hotel because it advertises itself as upscale and dog-friendly, yet no one acknowledged my dog or offered any of the advertised pet amenities. Our room smelled like urine, the HVAC never cooled despite being set to 63°, and the hotel had no fans available, forcing us to buy one ourselves. The shower had almost no hot water or water pressure. We also learned the room required leaving a key card in the wall to keep the power on, which is incredibly inconvenient when traveling with a pet. We met several other families walking the halls because their rooms were just as hot. Service throughout the hotel was consistently poor. A soda at the bar took over 10 minutes while the bar was nearly empty. The advertised Social Club wasn't available to guests, and inquiries about the restaurant were met with indifference. The most disturbing part came at checkout when a man made vile, explicit comments to me outside valet before walking into the hotel bar. My son immediately alerted staff, who did nothing until he confronted them a second time after becoming physically ill from the incident. Even then, no one checked on me or made any effort to ensure my safety. DO NOT RECOMMEND!

Friendly and attentive staff. Nice bar on site. Rooms are clean and spacious.

Smell was awesome clean rooms restaurant delicious

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Very clean

Very clean, beautiful atmosphere

Great location, super clean and new feel

I was accommodated with an early check in - just one hour ahead of 3pm check in. Not that early….on a Monday… Room was quiet. Bed a bit too soft. Room service menu very limited. Not a chair or a desk to work on. Not very convenient for business travelers.

Pet friendly, right in the action, great hotel

You could hear your neighbors talking through the walls. The room layout was poor and there was no comfortable seating. Location was great for LODO activities.