What Others Have Said
Comfort Inn & Suites Ruston East
1825 Roberta Avenue, Ruston, LA 71270
Room Filthy and Dirty.
I will never stay at this property again. I had to change my on sheets and clean the bathroom. NEVER AGAIN. 10/10 I DONT RECOMMEND.
Very nice hotel.
The hotel overall was very nice. Our particular room was right above the front door, and we could hear the doors slide together almost nonstop starting at five am. It was as if someone was slamming the doors together.
Hotels.com verified review
Very friendly and accommodating staff. Hotel had signs of wear & tear, but it was clean in the lobby, dining area, as well as our room.
Expedia Group verified review
There were stains on the linens. Hair in the bathroom also what appeared to be a dead bug in the bathroom, no toilet paper holder it just was put on the back of the toilet. We will never stay there again. The elevator doors were not properly working either.
Expedia Group verified review
I liked the staff the rooms and the location
Expedia Group verified review
Isolated issues with plumbing maintenence
Hotels.com verified review
The hotel was very nasty and out dated. When my family and I received our room we went to the elevator and it was about to fall apart and very unclean. Upon getting off the elevator the hallway was smell like someone was just sitting there smoking all day and the floor was not clean at all. We finally made it to our room and the bed look like someone was still sleeping in it, the bathroom was very filthy and the tub and hair and stains all over and the floors have not been cleaned. We then went back down to the lobby to tell the front desk clerk they then tell me they didn’t have another room of the size that I had. So they gave me a smaller room which was nasty as well. Look like the bed sheet hasn’t been changed in a while and has stains all over. Went back down to the lobby and they gave me another room. That room was worst than the other two previous rooms, it seems like the housemaid did not attempt to clean it. The bed, tub, floor, refrigerator was all nasty.
Expedia Group verified review
THere was mold in our bathroom. Rm 225. We had to change rooms due to the door would not open or shut unless you heave ho with your shoulder. Looking for the hotel clerk..one must find the kitchen staff who would go and find the clerk. Ice machine on 2nd floor not working. No ice machine on third floor. 1st floor - if you hit the machine just right it might work. No ice in the kitchen. Quote "it is not our job to supply ice to the hotel." Refusal to credit my 50.00 at the time of checking out. Why did we stay...we couldn't get our money back from Expedia. The mold is a real concern. We didn't bathe in the bathroom. It looks like black mole. We will never stay at a Comfort Inn again. It was reasonable rate and for the most part our room was clean. Terrible.
Hotels.com verified review
This by far was the worse hotel I’ve ever stayed in. First thing no Tv and no heat and it was really cold there and they said they had no room we could move to. The next day we went to the front desk to see if we could get another room but the room was nasty and had roaches everywhere. The front desk seemed to be very unprepared for what was going on there. I asked for a refund but they refused because they didn’t have a manager on staff and they said they couldn’t give us a refund without the manager. This hotel should not be in business because nothing worked in that place the exercise equipment was not working as well the area was very dirty and no one seems to care. I paid my money up front and I didn’t receive what was advertised. I stayed at a hotel were everyone complained. It needs to be fixed or closed down. Someone needs to get me a refund for my stay. Hotels.com should not be advertising a place like that. I’m one unhappy customer.
Hotels.com verified review
Terrible, idk where to start..roaches..pubic hair on towels...bad odor..bed very uncomfortable..didn't try the breakfast after seeing what i saw in the room..so gross!!! Nasty...Housekeepers were eating breakfast off the line and one was still in pj's..omg. so unprofessional. Pool was green.
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